Frequently Asked Questions
Frequently Asked Questions: Placentia Plumbing Pros
Welcome to the Frequently Asked Questions page for Placentia Plumbing Pros. We understand that plumbing issues can be confusing and stressful for homeowners and business owners alike. Whether you are dealing with a minor drip or a major flood, you likely have questions about the cause of the problem, the solution, and what to expect from your plumbing service provider. We have compiled this comprehensive guide to answer the most common inquiries we receive regarding our wide range of services, including emergency plumbing, drain cleaning, water heater repair, pipe repair, and fixture installation. We serve the entire Placentia California area, including the community of Atwood, and we are dedicated to providing clear, honest, and helpful information. If you do not see your specific question listed here, please contact us directly. We are always ready to assist you with your plumbing needs.
General Plumbing Questions
What areas do you service?
We provide full service plumbing to the entire city of Placentia California. Our service area encompasses all neighborhoods, from the historic districts to the newer residential developments. We also specifically serve the community of Atwood. Beyond the immediate city limits, we extend our services to the surrounding regions to ensure our neighbors have access to quality care. You can find a detailed list of the zip codes we cover at the bottom of this page. We are your local plumbing expert, familiar with the specific water conditions and housing types found in our corner of Orange County.
How do I find a trustworthy plumber?
Finding a reliable plumber can be a challenge. We recommend looking for a plumbing company that is established in the local community and has a reputation for integrity. A trustworthy plumber will be transparent about their process, willing to answer your questions, and respectful of your property. At Placentia Plumbing Pros, we strive to be the best plumbing company in the area by prioritizing customer satisfaction and technical excellence. We treat every home as if it were our own.
Do you handle both residential and commercial plumbing?
Yes, we do. We are equipped to handle the unique needs of both sectors. As a residential plumber, we work on single family homes, condos, townhouses, and apartments, addressing issues like clogged toilets, water heater failures, and kitchen upgrades. As a commercial plumber, we serve local businesses, restaurants, office buildings, and industrial facilities. We understand that commercial systems often see higher usage and require specialized equipment, such as hydro jetting for grease traps or heavy duty fixture installation.
What are your hours of operation?
Plumbing problems do not adhere to a standard nine to five schedule, and neither do we. We operate as a 24 hour plumber to ensure that you have access to help whenever you need it. We are available for regular appointments during the week, but we also function as a weekend plumber and an after hours plumber for those unexpected emergencies. Whether it is a holiday or the middle of the night, you can count on us to respond.
Why is my water bill so high?
A sudden, unexplained spike in your water bill is often the first indicator of a hidden leak. While it could be due to increased usage, such as filling a pool or watering the lawn more frequently, it often points to a problem like a running toilet, a dripping faucet, or a leak in the main water line or under the slab. We recommend performing a simple test: turn off all water sources in the house and check your water meter. If the dial is still moving, you likely have a leak. We can perform professional leak detection to find and fix the issue.
Emergency Plumbing FAQ
What constitutes a plumbing emergency?
A plumbing emergency is generally defined as any situation that causes immediate property damage, poses a health risk, or leaves you without essential services. This includes burst pipes that are flooding your home, sewage backups that are overflowing into your fixtures, gas leaks, and a complete lack of water or hot water. If you are unsure, it is always safer to treat it as an emergency and contact us. We can help you assess the severity of the situation and dispatch an emergency plumber near me if needed.
What should I do if I smell gas?
This is a critical safety issue. If you smell gas, which often smells like rotten eggs, or if you hear a hissing sound near a gas line or appliance, you must take immediate action. Do not try to find the leak yourself. Do not turn any light switches on or off, and do not use a telephone or cell phone inside the house, as a spark could ignite the gas. Evacuate the building immediately and go to a safe distance outside. Once you are safe, call 911 immediately. This is a serious emergency that needs urgent attention. After the emergency responders and utility company have declared the area safe, you can contact us to perform the necessary gas line repair.
My toilet is overflowing and won’t stop. What do I do?
First, remain calm. You need to stop the flow of water. Look for the silver football shaped valve located on the wall behind the toilet, near the floor. Turn this valve clockwise (to the right) until it stops. This shuts off the water to the toilet. If there is no valve, or if it is stuck, go to the main water shut off valve for your house and turn it off. Do not try to flush the toilet again. Contact us immediately for overflowing toilet help. We will arrive quickly to clear the blockage and prevent water damage.
How quickly can you respond to an emergency?
We pride ourselves on providing fast emergency service. Our response time depends on traffic and call volume, but we always prioritize active emergencies where property damage is occurring. We have technicians stationed throughout Placentia and Atwood to ensure we can reach you as quickly as possible. When you call, we will give you an estimated arrival time and provide instructions on what to do while you wait to minimize damage.
What should I do if a pipe bursts?
If a pipe bursts, the most important step is to stop the water. Locate your main water shut off valve and turn it off. This is usually found near the front of the house or by the street. Open the lowest faucet in your home (often a garden hose spigot) to drain the remaining water from the pipes and relieve pressure. Then, call us for burst pipe repair. We are available as your 24 hour emergency plumbing help.
Drain Cleaning and Sewer FAQ
Why are my drains moving slowly?
Slow drains are typically caused by a buildup of debris over time. In the kitchen, this is usually grease, soap, and food particles. In the bathroom, it is often hair, toothpaste, and soap scum. These materials coat the inside of the pipe, narrowing the opening and restricting water flow. If multiple drains are slow, it could indicate a blockage in the main sewer line. We offer comprehensive drain cleaning to remove these buildups and restore full flow.
Is it safe to use chemical drain cleaners?
We generally advise against using chemical drain cleaners. These products rely on strong acids or caustics to burn through clogs. They can generate significant heat, which can damage plastic pipes and corrode older metal pipes, leading to leaks. Furthermore, they are often ineffective against solid blockages like tree roots or dense hair mats. They also pose a safety hazard to our technicians if we have to snake the drain later. Mechanical cleaning, such as snaking or hydro jetting, is safer for your plumbing and more effective.
What is hydro jetting?
Hydro jetting is an advanced method of sewer drain cleaning. It uses a specialized machine to propel a high pressure stream of water through a hose and nozzle into your pipes. The water pressure is strong enough to cut through tree roots, pulverize hardened grease, and wash away scale and debris. Unlike a traditional snake, which punches a hole through the clog, hydro jetting cleans the entire inner surface of the pipe. It is an excellent solution for preventative maintenance and for clearing stubborn main line blockages.
How do I know if I have tree roots in my pipes?
Tree roots are a common issue in Placentia, especially in older neighborhoods with mature trees. Signs of root intrusion include frequent clogs, gurgling noises from your toilets, and sewage backups. You might also notice patches of your yard that are unusually green or wet. Roots enter through small cracks or loose joints in the sewer line seeking moisture. We use camera inspection technology to visually confirm the presence of roots and determine the best course of action, which may include hydro jetting or pipe repair.
Can you retrieve an item I dropped down the drain?
If you drop a ring, earring, or other valuable item down the sink, stop running the water immediately. The item is likely sitting in the P-trap, the U-shaped pipe under the sink. Do not use the sink until we arrive. We can carefully remove the trap to retrieve the item. If it has been flushed or pushed further down the line, we may be able to locate it using our video inspection cameras.
How can I prevent kitchen sink clogs?
The best prevention is being careful about what you put down the drain. Avoid pouring grease, oil, or fat down the sink, as they solidify when they cool. Do not put fibrous foods like celery, corn husks, or potato peels into the garbage disposal. Use a sink strainer to catch food scraps and empty them into the trash. Run cold water for a few seconds before and after using the disposal to help flush waste through the line.
Water Heater FAQ
How long does a water heater last?
The lifespan of a water heater depends on the type of unit and the quality of the water. Traditional tank water heaters typically last between 8 and 12 years. Tankless water heaters can last 20 years or more with proper maintenance. In Placentia, our hard water can shorten the life of a water heater by causing sediment buildup. Regular maintenance is key to getting the most out of your investment.
Should I repair or replace my water heater?
This depends on the age of the unit and the cost of the repair. If your water heater is under 8 years old and the repair is relatively minor, such as replacing a thermostat or heating element, repair is usually the best option. However, if the unit is over 10 years old, has a leaking tank, or requires a repair that costs more than half the price of a new unit, water heater replacement is generally the wiser financial decision. We can provide an honest assessment to help you decide.
What are the benefits of a tankless water heater?
Tankless water heaters heat water on demand rather than storing it in a tank. This means you never run out of hot water, which is great for large families. They are also more energy efficient because they do not waste energy keeping a large tank of water hot when it is not being used. They take up significantly less space than tank models, as they mount on the wall. We are tankless water heater install expert professionals and can help you determine if your home is a good candidate for this technology.
Why is my water heater making a popping noise?
A popping, banging, or rumbling noise coming from your water heater is usually caused by sediment buildup at the bottom of the tank. The minerals in the water settle and harden, trapping small amounts of water underneath. When the burner heats the tank, this water turns to steam and explodes through the sediment layer. This noise indicates that your tank needs to be flushed. If ignored, the sediment can cause the tank to overheat and eventually leak.
I have no hot water. What could be the problem?
If you have no hot water at all, the cause depends on whether you have a gas or electric unit. For gas heaters, the pilot light may have gone out, or the gas control valve may have failed. For electric heaters, it could be a tripped breaker, a failed high limit switch, or burnt out heating elements. We act as your no hot water plumber to diagnose and fix the issue quickly.
What if my water heater is leaking?
If you see water on floor near water heater, check to see where it is coming from. If it is leaking from a pipe connection on top, it can likely be repaired. If it is leaking from the temperature and pressure relief valve, the valve may need replacing or the pressure in your home may be too high. However, if the water heater is leaking from the bottom of the tank itself, this usually means the steel tank has rusted through. In this case, the unit cannot be repaired and must be replaced immediately to prevent flooding.
Do you install gas lines for water heaters?
Yes, we handle all aspects of water heater installation, including the gas line connection. Ensuring the gas line is sized correctly and free of leaks is a critical part of the job.
Reminder: If you suspect a gas leak during any appliance operation, go outside and call 911 immediately.
Pipes and Leak Detection FAQ
How do I know if I have a slab leak?
A slab leak occurs in the water lines running beneath your home’s concrete foundation. Common signs include a warm spot on the floor, the sound of running water when all taps are off, a sudden increase in your water bill, or damp spots on your carpet or flooring. You might also notice a decrease in water pressure. We use specialized electronic equipment for leak detection to pinpoint the location of the leak without tearing up your entire floor.
What is repiping and when is it needed?
Repiping involves replacing the old supply pipes in your home with new copper or PEX pipes. This is often necessary for older homes in Placentia and Atwood that still have original galvanized steel plumbing. Galvanized pipes rust from the inside, leading to leaks, low water pressure, and rust colored water. If you are experiencing frequent leaks or poor water quality, repiping services can restore the integrity and functionality of your plumbing system.
What is the difference between PEX and Copper?
Copper is a time tested, durable metal that resists bacteria and is not affected by UV light. It is rigid and requires soldering. PEX (cross linked polyethylene) is a flexible plastic tubing. It is cheaper than copper, easier to install in existing walls because it can be fished through holes, and is resistant to scale buildup and freezing. Both are excellent choices. We can help you decide which material is best for your specific home and budget.
Why is my water pressure low?
Low water pressure can be frustrating. It can be localized to one fixture, usually due to a clogged aerator or cartridge, or it can be widespread throughout the house. Widespread low pressure is often caused by a failing pressure regulator, a partially closed main shut off valve, or corroded galvanized pipes that have narrowed internally. We can troubleshoot the system as your low water pressure plumber to find the solution.
Can you fix a pipe leak inside the wall?
Yes, we perform wall leak repair. Once we have located the leak using our detection equipment, we carefully open the drywall to access the pipe. We then repair the damaged section or replace the pipe. We strive to minimize the size of the opening to make the subsequent drywall repair as easy as possible. Addressing a wall leak promptly is crucial to preventing mold growth.
What is water hammer?
Water hammer is a loud banging or thumping sound that occurs when a faucet is turned off or an appliance like a washing machine stops filling. It is caused by the water stopping suddenly and sending a shockwave through the pipes. This can damage pipes and joints over time. We can install water hammer arrestors to absorb the shock and silence the noisy banging pipes.
Do you fix frozen pipes?
While deep freezes are rare in our area, they can happen. When water freezes, it expands and can burst the pipe. We offer frozen pipe repair services to thaw the line and repair any splits. We can also insulate your pipes to prevent this from happening in the future.
Fixtures and Installation FAQ
My faucet is dripping. Does it really need to be fixed?
Yes, a dripping faucet should be fixed. While it may seem minor, a slow drip can waste hundreds of gallons of water a month, increasing your bill. It can also stain your sink and eventually cause wear to the faucet body that makes it unrepairable. We can usually fix a leaking faucet repair by replacing the washer, O-ring, or cartridge.
Can you install a toilet I bought from a store?
Absolutely. We provide toilet installation services for fixtures you have purchased yourself. We will remove your old toilet, inspect the flange, install a new wax ring, and mount your new toilet securely. We ensure it is leveled and sealed properly to prevent leaks and wobbling. We can also dispose of your old toilet for you.
What is a garbage disposal jam?
A jam occurs when a hard object (like a bone or fruit pit) or fibrous material gets stuck between the disposal’s impeller plate and the shredder ring. The motor will usually hum but the blades won’t turn. If your garbage disposal jammed won’t turn, turn it off immediately to protect the motor. We can use a special wrench to manually unjam the unit and remove the obstruction.
Why does my toilet keep running?
A running toilet is usually caused by a flapper that is not sealing correctly, allowing water to leak from the tank into the bowl. It can also be caused by a fill valve that is not shutting off properly or a float that is set too high. This wastes a tremendous amount of water. We can diagnose the specific part that has failed and perform a quick toilet repair.
Do you install dishwashers?
We handle the plumbing side of the installation. This includes the dishwasher hookup plumber duties: connecting the hot water supply line and the drain hose to your garbage disposal or sink drain. We ensure there are no leaks and that the appliance drains correctly.
Can you move my washing machine to a new location?
Yes, we can run new water supply lines and drain lines to a new laundry location in your home or garage. We also install washing machine boxes for a clean look and easy access to shut off valves.
Do you install gas lines for dryers and stoves?
Yes, we are qualified to perform gas line installation for all household appliances. This requires precise work to ensure there are no leaks.
Safety Warning: If you smell gas while using your appliances, go outside and call 911 immediately. This is an emergency that needs urgent attention.
My shower valve is hard to turn. Can it be fixed?
A stiff shower handle usually indicates mineral buildup or a damaged cartridge inside the valve. We can disassemble the valve and replace the cartridge. This is often much easier and less expensive than a full shower valve replacement, which involves opening the wall. However, if the valve body is damaged, replacement may be necessary.
What is a backflow preventer?
A backflow preventer is a device that stops dirty water from flowing backwards into your clean water supply. This is crucial for irrigation systems and certain commercial applications. We can install and test backflow prevention devices to ensure your drinking water remains safe.
Miscellaneous FAQ
Do you offer preventative maintenance?
Yes, we strongly recommend it. Our plumbing maintenance services include checking your water pressure, inspecting water heaters, testing shut off valves, and checking drains. Regular maintenance helps catch small issues before they become expensive emergencies.
How do I tackle hard water issues?
Hard water is common in Placentia. It causes scale buildup that damages appliances and fixtures. We can install water softeners or water conditioning systems to treat the water entering your home. This protects your plumbing and makes cleaning easier.
Can you fix low water pressure in just the shower?
If the pressure is low only in the shower, the problem is likely in the showerhead itself or the shower valve. The showerhead may be clogged with mineral deposits. We can clean or replace the showerhead. If that does not work, we can check the valve for debris.
What should I do if my main water shut off valve is stuck?
Do not force it, as it might break and cause a flood. Old gate valves often seize up. We can perform a main water shut off valve replacement, usually upgrading it to a reliable ball valve that is easy to turn.
Do you service the Atwood neighborhood?
Yes, we provide full plumbing services to Atwood. We are familiar with the area and are happy to serve our neighbors there.
Who do I call for plumbing services near me?
Call Placentia Plumbing Pros. We are your local, dedicated plumbing team ready to solve any problem you have.
Local Service Areas
We are proud to serve the following zip codes and communities in and around Placentia California. We are committed to providing fast and reliable service to all our neighbors.
- Placentia: 92870, 92871
- Atwood: 92811
- Yorba Linda: 92886, 92887
- Fullerton: 92831, 92832, 92833, 92835
- Anaheim Hills: 92807, 92808
- Brea: 92821, 92823
Thank you for visiting our FAQ page. We hope this information has been helpful. If you have further questions or need to schedule a service, please reach out to us. We are here to help you maintain a safe, comfortable, and functional home.
Plumbing Pro Services
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Reliable plumbing solutions for residential and commercial needs. We ensure your pipes, drains, and fixures are working perfectly.
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Don’t gamble with your plumbing. We combine years of experience with modern technology to deliver lasting repairs and installations. Our team respects your time and your property.
- Fixture Installation
- Leak Detection
- Modern Diagnostics
- Drain Cleaning